aceph Privacy Policy – How Your Personal Data Is Protected

When you register an account on aceph, we collect the personal details you provide directly, including your full name, date of birth, email address, mobile number, and your preferred payment details. We also collect information that is generated automatically when you use the platform, such as your device type, browser version, IP address, and the pages or games you interact with during each session. This technical data helps us maintain the security and performance of the platform and allows us to detect unusual activity that may indicate fraud or unauthorised access. In some cases, we may request additional identity documents — such as a government-issued ID or proof of address — to comply with our verification obligations under Philippine regulations. We only collect information that is genuinely necessary for the purposes described in this Privacy Policy, and we do not ask for sensitive personal data beyond what is required for account management and regulatory compliance. If you contact our support team at [email protected], any information you share in that communication will also be retained as part of your account record.

The personal information we collect is used primarily to operate your account, process deposits and withdrawals in Philippine pesos, verify your identity, and deliver the gaming experience you expect from the aceph platform. We also use your data to communicate with you about your account — for example, to send transaction confirmations, security alerts, or responses to support enquiries you have raised. Where you have given your consent, we may send you updates about new games, promotions, or platform features that may be relevant to your interests as a player in the Philippines. Your data is used to carry out fraud prevention checks and to comply with our obligations under applicable Philippine laws and regulations, including those related to responsible gaming and anti-money laundering. We do not use your personal information to make fully automated decisions that have a significant legal or similarly serious effect on you without giving you the opportunity to seek a human review. Any use of your data beyond the purposes listed in this Privacy Policy will only take place with your explicit consent or where we are required to do so by law.

aceph does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. We may share your data with carefully selected service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — but these parties are contractually required to handle your data securely and only for the specific purpose for which it was shared. In certain circumstances, we may be required to disclose your personal information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines if we receive a lawful request or are under a legal obligation to do so. If aceph undergoes a business restructure, merger, or acquisition, your personal data may be transferred to the new entity as part of that process, and you will be notified of any such change in advance. All third parties who receive your data are subject to strict confidentiality obligations and are not permitted to use it for any purpose other than the one for which it was disclosed. We review our third-party relationships regularly to ensure that data sharing arrangements remain appropriate and proportionate.

aceph applies a range of technical and organisational security measures to protect your personal information against unauthorised access, accidental loss, alteration, or disclosure. All data transmitted between your device and our platform is encrypted using industry-standard protocols, and sensitive account information is stored in secured environments with restricted access controls. We conduct regular security assessments and keep our systems updated to address emerging threats, and our team is trained to handle personal data responsibly and in accordance with this Privacy Policy. In the event of a data breach that is likely to result in a risk to your rights or freedoms, we will notify you and the relevant Philippine authorities as required by applicable law, and we will take immediate steps to contain and remediate the incident. You also play an important role in keeping your account secure — we strongly recommend using a unique, strong password for your aceph account and never sharing your login credentials with anyone. If you suspect that your account has been accessed without your authorisation, please contact us immediately at [email protected] so that we can take protective action on your behalf.

We retain your personal information for as long as your account remains active and for a reasonable period afterwards to allow us to respond to any queries, disputes, or regulatory requests that may arise following account closure. In practice, this means that most account-related data is retained for a minimum of five years after the date of account closure, in line with standard record-keeping requirements applicable to online gaming operators in the Philippines. Transaction records and identity verification documents may be kept for longer periods where required by anti-money laundering regulations or other applicable laws. Once the applicable retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be linked back to you as an individual. If you request the deletion of your data before the end of the applicable retention period, we will assess your request and inform you of any legal obligations that prevent us from complying immediately. We do not retain data for longer than is necessary, and we review our retention practices periodically to ensure they remain appropriate.

As a player based in the Philippines, you have the right to request access to the personal information that aceph holds about you, and to receive a copy of that information in a clear and understandable format. You also have the right to request that we correct any inaccurate or incomplete data, and we will action such requests promptly once we have verified your identity. In certain circumstances, you may request the deletion of your personal data, the restriction of its processing, or the transfer of your data to another service provider, and we will respond to all such requests within the timeframes required by applicable law. If you have given your consent to receive marketing communications, you may withdraw that consent at any time by contacting us at [email protected], and we will update your preferences without delay. You also have the right to lodge a complaint with the relevant data protection authority in the Philippines if you believe that your personal data has been handled in a way that does not comply with applicable law. We take all data rights requests seriously and are committed to responding in a transparent and timely manner.

aceph uses cookies and similar technologies to help the platform function correctly, to remember your preferences, and to understand how players interact with different parts of the site. Essential cookies are necessary for the platform to operate and cannot be disabled, as they support core functions such as keeping you logged in during a session and maintaining the security of your account. We may also use analytical cookies to collect aggregated, anonymised data about how the platform is used, which helps us identify areas for improvement and optimise the overall player experience. You can manage your cookie preferences through your browser settings at any time, and most browsers allow you to block or delete cookies if you prefer. Please note that disabling certain cookies may affect the functionality of the platform and could prevent some features from working as intended. We do not use cookies to build detailed personal profiles for sale to third parties, and any data collected through cookies is handled in accordance with this Privacy Policy.

aceph reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. When we make material changes to this policy, we will notify you by email to the address associated with your account and will update the effective date shown at the top of this page. We encourage you to review this Privacy Policy periodically so that you remain informed about how your personal information is being handled. Continued use of the aceph platform following notification of a policy update constitutes your acceptance of the revised terms. If you do not agree with any changes made to this Privacy Policy, you should stop using the platform and contact us at [email protected] to arrange the closure of your account. The most current version of this Privacy Policy will always be accessible from the footer of every page on the aceph website.